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Dear Customer,

Thank you for choosing GOODCONNY, we will uphold the concept of "service first, honesty base, customer first, ontime delivery", and adhere to the principle of "proactive, fast, accurate, reasonable", we`ll provide you with professional and efficient services. In order to protect your rights to the greatest extent, we solemnly make the following promises to you:

1. The company has set up a customer service center and customer service hotline 86-15814013733 to provide customers with services from 9:00 to 21:00 China time (after 21:00, the person in charge can e-mail kinseyzou@goodconny.com). Services include: business consultation, product enquiry, common questions, complaints and suggestions... etc.;

2. The customer service center guarantees that the call-through rate will reach 100% during working hours, to ensure that the customer dialing line is unblocked;

3. In response to customer business consulting, the service center ensures that you understand the information of the products you care about;

4. For inquiries about product cooperation, the service center will refer your hotline to the company`s product department, and the product department will discuss with you in detail;

5. For the consultation of common questions, the service center ensures that your questions are answered satisfactorily;

6. In response to customer complaints, the service center will ensure to pass details to the relevant departments to get quick coordination. In principle, the customer will get a clear answer within 1 working day;

7. The company promises to provide customers with all pre-sales, during-sales, and after-sales consultations and services;

8. We will sincerely invite you to supervise us. You can inform us of your opinions and suggestions through the following:
Call us: 86-15814013733
E-mail us: kinseyzou@goodconny.com
Thank you for your attention and support to GOODCONNY.


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